This English text is a faithful translation of the French version. In the event of any discrepancy or ambiguity between the language versions, the interpretation most favourable to the consumer applies.
STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACTS
Model in Annex 1 to the Order (arrêté) of 1 March 2018 setting the model information form for the sale of trips and stays (Articles L. 211-8 and R. 211-3 et seq. of the French Tourism Code).
1. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and of Article L. 211-2 II of the French Tourism Code
Therefore, you will benefit from all EU rights applying to packages, as transposed into the French Tourism Code. The company UPARIS (SAS) (hereinafter referred to as “we”, “us”, or “our”) will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, the company UPARIS (SAS) has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.
2. Key rights under Directive (EU) 2015/2302 as transposed into the French Tourism Code
- Travellers will receive all essential information about the package before concluding the package travel contract.
- The organiser and the retailer are liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the retailer.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the travellers at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser or the retailer has to provide assistance if the traveller is in difficulty.
- If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. UPARIS (SAS) has taken out insolvency protection with the APST (Association Professionnelle de Solidarité du Tourisme). Travellers may contact this entity (APST, 87-89 rue La Boétie, 75008 Paris, France; info@apst.travel; +33 1 44 09 25 35) if services are denied because of the insolvency of UPARIS (SAS).
Directive (EU) 2015/2302 as transposed into national law: Directive (EU) 2015/2302; French Tourism Code, Articles L. 211-1 et seq. (www.legifrance.gouv.fr).
3. Identity of the organizer
UPARIS (SAS)
Share capital: €100,000
Registered office: 102 avenue des Champs-Élysées, 75008 Paris, France
Tel.: +33 1 79 61 76 96
Email: contact@uparis.org
SIRET: 829 456 136 00029
Intra-community VAT: FR66829456136
Atout France registration: IM075170050
4. Insolvency protection
Financial guarantee: APST (Association Professionnelle de Solidarité du Tourisme)
Address: 87-89 rue La Boétie, 75008 Paris, France
Tel.: +33 1 44 09 25 35
Email: info@apst.travel
Website: www.apst.travel
Travelers may contact the APST if services are denied due to our insolvency.
5. Professional Liability Insurance
Insurer: HISCOX SA (policy taken out through the APST)
6. Additional information
For any questions or complaints, or to reach us urgently during the Trip, please contact us at contact@uparis.org, on +33 1 79 61 76 96 or on WeChat (uparis_outdoor).
The full General Terms and Conditions of Sale are available on the General Terms and Conditions of Sale page of www.uparisclub.com.
Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015, transposed into French law by Ordinance No. 2017-1717 of 20 December 2017 and Decree No. 2017-1871 of 29 December 2017.